Returns & Exchanges
Due to the perishable nature of our premium seafood, we strive for 100% satisfaction and offer immediate resolutions for any quality concerns. Please inspect your delivery upon arrival and contact us within 24 hours if your order does not meet our high standards.
Inspect Your Delivery
Upon receiving your order, immediately check the temperature and condition of the seafood to ensure it arrived in peak freshness.
Document the Issue
If there are any discrepancies or quality concerns, take clear photographs of the product and the packaging labels as documentation.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the photos of the affected items.
Resolution Process
Our team will review your claim and provide a replacement, store credit, or refund for any items that do not meet our quality guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing